How Transaction Process Solutions Can Reduce Litigation Costs Associated with E-Discovery

March 18, 2015
Nick Loy

Later this year, the U.S. Supreme Court is poised to approve much-needed amended rules on e-discovery. These rules will offer guidance for companies and their document management policies. Despite the clarification to these rules, however, companies are likely still going to maintain their costly...

Smart BPO Offers the Best of Both Nearshoring and Offshoring

December 10, 2013
Christal White

Businesses can save money by sending certain labor-intensive, intricate processes elsewhere. But for a long time, the thought was that these processes had to be sent far, far away in order to be profitable.  It’s a common misconception, but outsourcing doesn’t need to be on the other side of the...

Risk Management is a Timeless Priority for Banks

July 30, 2013
Michael Alfonsi

Have you heard this joke before? A man visits his bank manager and says, “How do I start a small business?” The manager replies, “Start a large one and wait six months.”   Yes, the economy has struggled lately. But the bank lending crisis of 2008-2009 caused a lot of financial institutions to step...

$92 Quadrillion and Other Payment Processing “Glitches”

July 19, 2013
Christal White

at would you do with a million dollars? Buy a new house, go on a year-long vacation, start a business, or buy a small island. A million dollars is a lot of money, but it’s not every day that someone ponders what to do with 92 quadrillion dollars. Actually, $92,233,720,368,547,800 to be exact. Chris...

BPO Solutions for Companies of All Sizes

July 5, 2013
Christal White

When looking for a suit, the first thing you do is find a salesperson to measure you. He pulls out his cloth tape. The neck, shoulders, chest, arm length, if any of these measurements are off, you just wasted a lot of money. Occasionally, what you want isn’t even available in your size. It’s a...

The World of Big Data Offers New Opportunities for Business Process Outsourcing

July 28, 2013
Michael Alfonsi

Not all that long ago, businesses kept records in file folders, contact information in Rolodexes, and images in manila envelopes. But in the last few years, businesses have seen an explosion in the collection and analysis of digital information, which has been given the ominous moniker Big Data....

As Healthcare Reforms Take Hold, the Opportunity Grows For Business Process Outsourcing

May 30, 2013
Vincent Vallejo

As President Barack Obama’s Affordable Care Act starts to take hold nationwide, the opportunities are beginning to come into view. And aside from patient care, one of the biggest changes may be a boon to the business process outsourcing world: There will be paper. Lots of paper. The United States...

Worldwide BPO Market Could Surpass $200 Billion by 2017

May 24, 2013
Christal White

The worldwide BPO market is expected to pass $200 billion in value by 2017, Massachusetts-based IDC Corporate announced in a recent report, but U.S.-based growth is expected to trail worldwide growth. Worldwide BPO is forecast to grow at a 5.7-percent compound annual growth rate, while U.S. growth...

BancTec Heads to Fusion 2013 to Help Companies Relax With Smart BPO

May 22, 2013
Sue Barnhill

BancTec set up shop in Orlando today to showcase its Intelligent BPO (iBPO) methodology at Fusion 2013 at the Coronado Springs Resort. The BancTec team wanted attendees to relax with a smarter way to outsource. To get them in the mood, they offered free massages to attendees. At the conference,...

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