Solutions that enhance customer experience management, while improving operational efficiency.
Gaming Industry Solutions & Services
Solutions that enhance customer experience management, while improving operational efficiency.
Exela helps the gaming industry by providing both, integrated solutions and outsourced services that effectively raise the bar for business processing. Clients can quickly, efficiently, and cost-effectively manage, process, and store a range of documents, including customer rewards, refunds, card receipts, invoices, and more.
Gaming companies can partner with Exela for growth, as intelligent customer experience management can help reduce attrition, and targeted marketing campaigns and brand awareness can help generate additional revenue.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Gaming space, provide consulting for solution engineering, fraud management, compliance and the legal domain
Manage Customer Cards, Employee and Vendor contracts, Facility Leases, and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management, and reporting
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Gaming space, provide consulting for solution engineering, fraud management, compliance and the legal domain
Manage Customer Cards, Employee and Vendor contracts, Facility Leases, and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management, and reporting