Exela offers integrated backoffice services and platorms that raise the bar for business processing in the travel industry.
Travel Industry Solutions & Services
Exela offers integrated backoffice services and platorms that raise the bar for business processing in the travel industry.
In a highly competitive industry driven by global changes and customer demand for value, today’s airlines need ways to increase passenger revenues while reducing operating costs. From the multi-channel contact centres to back office operations, Exela helps travel companies to deliver great customer experiences.
We go beyond just taking telephone bookings. We send out holiday brochures to customers looking to enjoy a break in a country cottage, a holiday park, or even a canal barge. We print and despatch multi-lingual packs to members of one of the world’s largest holiday clubs. We do all of this and more to ensure our clients’ customers get the information and support they need.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants and Project Managers with extensive domain expertise in all areas of the Travel and Entertainment industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage Customer, Vendor Contracts, and other critical documentation, through identification & extraction of key terms, content summarisation & abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants and Project Managers with extensive domain expertise in all areas of the Travel and Entertainment industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage Customer, Vendor Contracts, and other critical documentation, through identification & extraction of key terms, content summarisation & abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.
Credit reporting as well as pre-delinquency, third party debt, and legal collections