Exela offers innovative customer management and backoffice solutions for customers within the Retail sector.
Retail Solutions & Services
Exela offers innovative customer management and backoffice solutions for customers within the Retail sector.
Competition among retailers has never been more intense, driving the need for tight margin control, fast delivery, and the right merchandise in the right place. Exela offers a wide array of technology-enabled services to help retail businesses of all types and sizes. We can help electronically manage your accounts payable process, streamline store card account origination and servicing, automate your mailroom, effectively manage payment processing, and help manage your customer interactions to increase sales and reduce attrition.
• Manage your cash flow efficiently - accounts payable and receivables • Centralise and monitor merchandising and sales data • Target customers with intelligent marketing and incentive programs • Scan current and old paper documents into electronic records • Track damaged goods and shrinkage • Monitor order fulfillment • Give your staff more time to do what they do best: help the customer
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Retail space, provide consulting for solution engineering, inventory management, fraud management, compliance, and the legal domain
Manage Customer Cards, Employee and Vendor Contracts, Store Leases, and other critical documentation, through identification & extraction of key terms, content summarisation & abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create their own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Retail space, provide consulting for solution engineering, inventory management, fraud management, compliance, and the legal domain
Manage Customer Cards, Employee and Vendor Contracts, Store Leases, and other critical documentation, through identification & extraction of key terms, content summarisation & abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create their own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.