Exela is one of the largest providers of multi-channel contact centre support, donation and raffle processing, and print and fulfillment services to charities.
Charity Solutions & Services
Exela is one of the largest providers of multi-channel contact centre support, donation and raffle processing, and print and fulfillment services to charities.
Exela offers a range of customer interaction, document lifecycle management and donation processing services to charity organisations around the world.
Each day we receive, scan, and process tens of thousands of response forms, payments, and donations. Through Exela's multi-channel contact center, we help our charity clients acquire and retain new supporters, we manage inbound and outbound supporter service calls, emails and web-chat, and we handle real-time conversations across social media. From our high-security warehouse and fulfillment operation we store, pick, and pack everything from thank you letters, leaflets, and membership packs to DVDs, mugs, t-shirts, and collection tins.
Fully managed postal response services with high-security management of receipt, scanning, indexing, and banking of donations, raffles, sweepstakes, prize draws, and mail orders
Digital colour print for letters, envelopes and inserts, with a range of machine and hand-enclosing services for direct mail, e-commerce, and mail orders
Intelligent communication and supporter engagement, through any media channel (voice, email, SMS, chat, social media and print)
Senior-level Enterprise Architects, Consultants, and Project Managers with deep domain expertise in all areas of the Charity space, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage employee contributions, vendor contracts, facility leases, and other critical documentation through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management, and reporting
Fully managed postal response services with high-security management of receipt, scanning, indexing, and banking of donations, raffles, sweepstakes, prize draws, and mail orders
Digital colour print for letters, envelopes and inserts, with a range of machine and hand-enclosing services for direct mail, e-commerce, and mail orders
Intelligent communication and supporter engagement, through any media channel (voice, email, SMS, chat, social media and print)
Senior-level Enterprise Architects, Consultants, and Project Managers with deep domain expertise in all areas of the Charity space, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage employee contributions, vendor contracts, facility leases, and other critical documentation through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management, and reporting