Flexible, innovative solutions for all aspects of your business - from business process management to enrollments & applications
Products
Flexible, innovative solutions for all aspects of your business - from business process management to enrollments & applications
Plexus FloWare is a production workflow platform that enables a business to build and customise a workflow for their industry using drag and drop products and services. It uses workflow technology to manage the business processes of enterprises. It enables enforcement of business policies and procedures, reduces work cycle time, improves response time, and enhances overall productivity. As a workflow solution for high-intensity environments, FloWare has become indispensable to businesses using applications such as claims processing, underwriting, customer service, and portfolio management.
Plexus Business Process Management (BPM) is designed to help deliver a smooth flow of work within complex business processes, which weave in and out of different applications, departments or even organisations bringing coherence, visibility, and control to the entire process. This improves efficiency across departments and applications, delivers more predictability and compliance, and enables the process managers to undertake iterative process improvements as business conditions evolve and the commercial environment changes.
Plexus Case Management provides intelligent solutions for end-to-end case management. These case-specific business process solutions allow each case to move through a dynamic process which can be modified as needed by external and internal input from those working on the case. Relevant information is made available to the staff at any time, allowing them to collaborate on required activities. Context-based workflow processes accelerate task management, thus optimising decision-making. Plexus Case Management solutions also bring in accountability and a higher level of control in customer service with their advanced case monitoring and tracking. The ability to manage different communication channels ensures that the relevant data and rules are made available to users, making responses more effective.
Plexus Case Management supports dynamic and adaptive case management. It can process cases through activity sequences which may be unique and cannot be pre-determined before the case is opened. These solutions enable implementation of human-directed and rule-managed adaptive flows, as well as combinations of both. Plexus Case Management also incorporates a powerful business rule engine which implements decision tables and trees. These can be maintained in Excel by the end-users of the system, allowing them to rapidly alter the case handling strategy in response to changes in priorities or the business environments. Integration of the case management system into dashboard platforms allows real-time monitoring of key operational and system performance indicators. These advanced operational views together with automated time-based actions assist in maintaining adherence to customer SLAs with the minimum use of resources.
End-to-end business process management systems are a ubiquitous tool used in organisations across industries these days. However, many still involve non-value added steps, of varying degrees of complexity, to resolve routine exceptions which arise within the business process, as well as exceptional situations that fall outside the scope of these processes due to a variety of reasons. Organisations spend much unnecessary time, effort, and money on handling these exceptions. Exceptions also have an adverse impact on operational efficiency and expose the business to risk. Also, the time and effort of skilled personnel in the organisation are redirected in an ad hoc manner from value-adding tasks in the business process in order to handle and resolve these exceptions.
At Exela, we innovate to create solutions that are tailor-made to suit your business needs. With this objective in mind, we bring you Plexus Exception Management (Plexus EM), which simplifies and expedites exception handling in businesses across industries.
BancPay provides a range of cloud-based invoicing services that allow organisations to connect, transact, collaborate, and manage their businesses in an easy and simple manner. It enables organisations to quickly and securely submit, receive and process invoices of different types such as paper, PDF, scanned images, and electronic form. BancPay’s PrinterDriver feature provides a simple alternative for electronic-based document submissions, allowing customers to upload documents by printing them through their terminal. BancPay allows you to track your invoices from submission till payment. It also helps you improve your cash flow by opting for dynamic discounting functionalities.
BEATS is a collaborative project management suite. It is a comprehensive solution to manage opportunities, projects, change requests. Project managers can create virtual groups in order to manage opportunities and coordinate with the various teams involved in the project. Dynamic dashboards provide real-time visibility into various steps in the project workflow. Integration with SalesForce.com allows the user to manage opportunities and import them into BEATS, or manage them internally within BEATS.
Exela’s answer to automated claims adjudication, EON, has been designed to solve existing challenges in the claims adjudication process.
Mortgage and loan origination and servicing platform
A cloud-based enterprise information management service that enables organizations to ingest, extract, and store key data from documents, empowering their business units with actionable intelligence.
Document DNA® is a comprehensive solution for document management, which provides for electronic capture, storage, collaboration, retrieval, and delivery of an organisation’s critical data and documents. This solution from Exela aims to increase productivity with the help of digital network access. Document DNA enables your organisation to automatically and instantly distribute documents over the web to any location, utilising a variety of solution components.
eFIRST Archive provides a secure, long-term archive for all types of information, intuitively and intelligently using the most appropriate storage medium to ensure superior retrieval rates. A third generation archive product, eFIRST benefits from years of frontline experience as a leading high volume archive solution. Its enterprise platform for building archive management solutions can effectively manage and track any file or document, including images, data records, video, and mixed media content.
JET is a data analytics engine used to analyse, extract, classify information in unstructured and structured documents, and summarise the results. JET uses natural language processing (NLP) and machine learning to classify, tag, and extract key data from documents, thus saving processing time. It is especially useful when quick processing of documents is required, in reducing cost in terms of resources and equipment, in document management, and for deriving meaningful summaries from extracted information.
High speed, high volume, multi-application document processing scanners
With the introduction of the IntelliScan XDS Series 5, Exela's line of integrated IntelliScan solutions takes high speed, high volume, multi-application document processing to a whole new level. These solutions are an operational revelation for enterprises worldwide. IntelliScan delivers scanning speeds of up to 654 pages per minute for acceleration of job processing in a wide variety of business applications. Its groundbreaking image-capturing capabilities, up to 600 dpi optical resolution, allow you to capture images with detail that is unreadable to the naked eye, including fingerprints, high-quality color photographs, and more. It is your one-stop processing solution, with advanced technology, intelligent design, and flexible configuration, delivering unprecedented performance and value. All serving to improve your operational efficiencies, and your bottom line.
CourtQ is a tool for online legal research. It offers case search, case tracking, and legal document summarisation.
The E-Series family of transport systems is perfectly suited for payment processing centers that demand the reading and sorting of 600 to 1,700 documents per minute - ensuring low- and high-end customers have a solution that works for any level of processing. Exela's document processors can transform the way you do business; check out the Exela E-Series lineup...
E-Series High Speed | High End Document Processing
The high-speed E-Series is offered in two speeds - 1600 and 1700 dpm. Using technology such as optimised feeding systems, high-performance tracks and driven auxiliary pockets, the E-Series ensures the fastest, most reliable wall-clock throughput.
E-Series Mid Range | Multi Speed Document Processing
Built with state-of-the-art technology for the highest possible read rates, the mid-range E-Series is offered in three speeds - 600, 850 and 1150 dpm.
As a multilevel SaaS platform, Spring® offers efficient process management from enrollment to claims. Spring provides a variety of features including plan comparison and selection, enrollment, payments, report generation, claim tracking, benefit coordination, and many others. These features combine to make the insurance process seamless and free from the hassle of communication hurdles.
PCH is a multi-lingual integration platform providing a single interface with the insurer for claim submission. It provides a comprehensive view of the complete revenue cycle of a patient encounter. Its features include PrinterDriver (Exela’s simple solution to electronic-based document submissions), claim tracking, auto-posting and claim/payment reconciliation, and many other capabilities.
A mobile application and web-based platform for all types of loans, streamlining user account management by offering increased functionality and an enhanced user experience. Since it is a private label app, there is no comparison of rates. PCL provides account origination, servicing, support, bill capture/payment across industries, enabling users to conveniently complete the entire loan process on their phones.
Timo provides an official channel for all internal and external users/customers to report product-related defects/issues for a large number of Exela products.
Zaru is a web-based application used to raise/track purchase requests.
Talento is an online web application developed internally for resource management across Exela sites. It comprises various modules which enable complete maintenance of employee data during their tenure with the company.
Vortex is an operational intelligence platform offered by Exela. It applies real-time business analytics to machine-generated data from diverse sources in order to provide organisations with visibility and insight into business operations.
Vortex can be used to monitor business activities to identify inefficiencies, opportunities, and risks. It has applications that can provide operational solutions based on the information derived from the data. Vortex is a single console for monitoring and optimisation of on-premise, private cloud, and public cloud IT assets. With the help of Vortex, organisations can make smarter decisions, improve the quality of their business operations, and take preemptive action to keep their businesses running smoothly and efficiently.
HOV Management Solution (HMS) is a single point application for system and resource management. HMS is a Learning Management System (LMS) which can also be used for Asset and Resource management. It is a useful tool for administration of training programs, L&D tracking and monitoring, and facilitating assessment. HMS also functions as a repository for training material.
Turn customer feedback into customer intelligence with SpeakOut, a brand reputation management platform. A company can use this application to get feedback from its customers via multiple media channels, as well as to analyse it. The meaningful insights thus gained are used to evolve customer engagement strategies that can enhance the company’s image in the minds of its customers.
Athena is a next generation web and mobile business management platform, built to organise your company's data and drive actionable intelligence for enhanced profitability and connectivity. We specialise in data aggregation, visualisation, and team connectivity, so you can quickly analyse, collaborate, and take action to enhance business performance. Athena enables real-time visibility and analysis of your most important data streams, so you can optimise your operations and drive execution.
Design Studio has been developed to provide business with technology solutions through a configurable software suite, designed for end-to-end management of any organisation’s content and business processes via intuitive customisation and rapid deployment by any user. Design Studio provides business solutions to a wide variety of industries including healthcare, financial services, government, legal, publishing, manufacturing, retail, and other commercial entities.
iCRM has been designed to provide relevant answers to customers in near real-time and at low cost. Customers can simply ask their questions in the chat box or via email, and have answers returned immediately along with helpful links. A customer can phrase a question in any way they wish to, and still receive an immediate answer that is relevant to them. With the help of iCRM, companies can enhance customer satisfaction, improve efficiency and productivity, and reduce service costs. iCRM can also help in evolution of new, innovative, customer-centric services with the help of access to cross-functional customer data.
Rapid Deployment Hub (RDH) is an enterprise data-mining application. It includes a suite of modules which can be applied to big data across a variety of solutions. These modules are Listen, nQube, Pulse, ReachOut, and SpeakOut. The Listen module automates discovery, determines relevance, and integrates information. Rule engines, statistical analysis, and machine learning are used for analysis in the nQube module. Visualise data with real-time dashboards, modular displays, and dynamic drill down with the Pulse module. Create engagement programmes with ReachOut through customised outreach, alert escalation, and Intel prioritisation. Interact with customers through virtual dialogue, automated interaction, and survey and feedback integration using SpeakOut.
Athena is a next generation web and mobile business management platform, built to organise your company's data and drive actionable intelligence for enhanced profitability and connectivity. We specialise in data aggregation, visualisation, and team connectivity, so you can quickly analyse, collaborate, and take action to enhance business performance. Athena enables real-time visibility and analysis of your most important data streams, so you can optimise your operations and drive execution.
As a multilevel SaaS platform, Spring® offers efficient process management from enrollment to claims. Spring provides a variety of features including plan comparison and selection, enrollment, payments, report generation, claim tracking, benefit coordination, and many others. These features combine to make the insurance process seamless and free from the hassle of communication hurdles.
PCH is a multi-lingual integration platform providing a single interface with the insurer for claim submission. It provides a comprehensive view of the complete revenue cycle of a patient encounter. Its features include PrinterDriver (Exela’s simple solution to electronic-based document submissions), claim tracking, auto-posting and claim/payment reconciliation, and many other capabilities.
Speak UP!® is a web and mobile application that provides students with a simple, convenient way to anonymously report instances of bullying or dangerous behaviour, whether it occurs on a compus or online, to the appropriate official. A high percentage of such incidents go unreported due to fear of peers, fear of speaking to the authorities, absence of any authority figure at the time of the incident, or simply because the student does not know to whom to speak about it. Speak UP! empowers students to initiate action in the face of unjust acts and aims to reduce the threat of bullying and other negative behaviors in schools, colleges, and universities. Please visit https://www.gospeakup.com/ for more information.
BancMate® is an integrated, multi-channel mobile banking and money management platform. It is designed to provide users with a greater level of control over their money and the ability to do more with their money in a single application. Money management is simplified through BancMate’s various dashboards which allow the user to view all accounts, pay physical bills, scan and deposit cheques, send and receive money, track expenses, create reports, and perform many other such actions. As a one-stop, intuitive money management platform, BancMate provides a unique mobile banking experience to customers.
A mobile application and web-based platform for all types of loans, streamlining user account management by offering increased functionality and an enhanced user experience. Zuma provides account origination, servicing, support, bill capture/payment across industries, enabling users to conveniently complete the entire loan process on their phones.
Peri® is a travel and expense management application developed for use on mobile devices and as a web-based desktop application. By connecting employees and administrators in the most effective way, Peri empowers businesses to optimise costs by providing high visibility into corporate spending. For frequent travellers, the application streamlines business travel by enabling management of trips, expenses, frequent flyer miles, boarding passes, location-based deals, and mobile wallets from a single platform. Peri also has real-time and auto-syncing capabilities to equip businesses with a simple, intuitive, and transparent expense management system.
Contact Business Case is a one-stop application that manages communication to and from all contacts for those with multiple methods of communication. Through this application, the contact is automatically directed to the best way to reach the user depending on geographic location, WiFi network, the time of day, and identity of the contact.
Turn customer feedback into customer intelligence with SpeakOut, a brand reputation management platform. A company can use this application to get feedback from its customers via multiple media channels, as well as to carry out analysis. The insights gained are used to evolve customer engagement strategies that can enhance the company’s image in the minds of its customers.
Rewardio® is a card-linked marketing and loyalty points redemption platform that plugs directly into a current banking application. By analysing user transactions, Rewardio effectively categorises purchases and discovers patterns, allowing the application to send users highly relevant discounts and rewards in their mobile banking app. The platform was designed to help customers to save money on items that they are shopping for, while also helping retailers advertise to customers that are likely to buy their products. Additionally, Rewardio offers a marketplace for users to shop with points across participating merchants, meaning that points accumulated from merchant A can also be used to purchase an item from merchant B. Our platform enhances the loyalty programme process and creates a rewarding experience for customers, merchants and banks.
Teletype® is a mobile application intended to provide a secure space to communicate and drive productivity in the workplace. Fluid communication between teams and departments is pivotal to driving efficiency, and Teletype establishes the means to be that communications solution. It offers a suite of security preferences including end-to-end encryption, prohibition of screenshots, restriction of copying/forwarding, and control of lifespan. Teletype offers the security blanket required for communication to blossom and transform an enterprise into a productive environment.