Exela provides payment processing and backoffice services to improve and manage payments processing for Utilities customers.
Utilities Industry Solutions & Services
Exela provides payment processing and backoffice services to improve and manage payments processing for Utilities customers.
With market deregulation, intensified cost pressures, and the increasing need for demand-side customer service, the Utilities industry is under more pressure than ever before. Whether you need invoice processing solutions, inbound mail processing, data capture, or workflow and storage technology solutions, Exela provides
• speedy invoice processing,
• clear regulatory compliance and audit trail, and
• capture of customer letters and correspondence, and optimisation of your responses.
In addition to our traditional suite of services, Exela is also an innovator for Utilities companies, offering a load forecasting application for providers, which integrates customer usage, demographics, and payment history, along with weather forecasts and price history to intelligently manage energy production and sales.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Utilities industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage customer and vendor contracts, facilities, and other critical documentation through identification and extraction of key terms, content summarisation and abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Utilities industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage customer and vendor contracts, facilities, and other critical documentation through identification and extraction of key terms, content summarisation and abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.