Exela provides comprehensive solutions designed to engage customers intelligently and improve operational efficiency.
Hospitality Solutions & Services
Exela provides comprehensive solutions designed to engage customers intelligently and improve operational efficiency.
The hospitality industry is under constant pressure to improve operations but resources are generally focused on environmental initiatives, marketing trends and labour costs. Exela helps streamline operating costs and improve efficiency of back-office functions by centralising processing and automating manual tasks.
Exela can also help you generate additional revenue by analysing past reservations to generate detailed customer profiles and targeted marketing campaigns.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Hospitality industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage Customer Reservations, Employee and Vendor contracts, Leases and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, that enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Hospitality industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage Customer Reservations, Employee and Vendor contracts, Leases and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, that enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.