Exela provides the telecom industry with a range of services for all areas of the organisation, from inbound mail and payment processing to customer experience management.
Telecom Industry Solutions & Services
Exela provides the telecom industry with a range of services for all areas of the organisation, from inbound mail and payment processing to customer experience management.
With market deregulation, intensified cost pressures, and the increasing need for demand-side customer service, the Telecom industry is under more pressure than ever before. Whether you need invoice processing solutions, inbound mail processing, data capture, or workflow and storage technology solutions, Exela provides:
• speedy invoice processing
• clear regulatory compliance & audit trail, and
• capture of customer letters and correspondence, and optimisation of your responses.
In addition to this, we handle inbound calls for payment transactions, plan modification, payment arrangements, customer care and customer education.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Telecom industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage Customer and Vendor contracts, Facilities, Tower and Store leases, and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alert & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.
Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)
Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Telecom industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage Customer and Vendor contracts, Facilities, Tower and Store leases, and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alert & notifications and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.