Exela services

What We Do

Exela offers a broad range of customisable service solutions for life cycle support and maintenance of the OEM equipment found in multiple industries, along with the skill to support a multitude of products ranging from complex electro-mechanical devices to simple PCs, document scanners and printers. We provide a field force of technicians available 24/7/365, and remote support, product specialists, project managers, managers, parts depots, infrastructure logistics, call centres, help desks, training, product specialists, and consumer support teams.

Key Features

OEM Maintenance

Remedial and preventative maintenance as well as break/fix support for a wide variety of models and brands
Team up with and complement OEM’s existing infrastructure
Warranty and post warranty services
Custom programs specifically tailored to drive end-user satisfaction

Third Party Support

Maintenance and support for third party mission critical electro-mechanical equipment, including high-speed printers, cheque sorters, cash sorters, document finishing, medical dispensing, and label printing equipment
Provide resellers and solution integrators with extended geographical coverage, customised response times, and SLAs

Parts & Logistics

Strategic parts depots across North America with spares consignment and deployment logistics
Capabilities include managing customer-owned inventory and consignment inventory, as well as procurement and deployment services
Extensive inventory control and reporting with distributed storage locations across North America and Europe

Expertise

Hardware service solutions leverage our expertise in electro mechanical, imaging, packaging and printing technologies
Experienced service technicians improve uptime and are backed by written SLAs