Avoiding the Pitfalls in Financial Transaction Outsourcing, part one

December 17, 2013
Michael Alfonsi

All businesses want the same things from a financial transaction: the highest quality, the lowest cost, the best security, and the best information, so that it can forecast the cash, get the cash and make sure the whole process is as efficient and as effective as possible. When outsourcing...

Two Big Reasons Why International Transactions Add a Layer of Complexity

October 29, 2013
Michael Alfonsi

When a business makes a financial transaction, it wants the highest quality, the lowest cost, the best security, and the best information, so that business operations are as efficient and as effective as possible. The first principle in achieving that is to have less complexity. But for businesses...

The U.S. Government Shutdown’s Impact on Banking and Financial BPO

October 16, 2013
Michael Alfonsi

The U.S. government’s partial shutdown may end soon with a compromise between President Barack Obama and congressional leaders, avoiding a default on the national debt. Regardless, the shutdown has impacted U.S. banking and financial BPO servicesin two ways. Systemic Risk into the Payment and...

Managing Uncertainty in ICD-10 PCS

July 24, 2015
Christal White

We’re less than three months away from the deadline for providers to migrate towards the usage of ICD-10 coding, and yet many feel that they’re still not prepared for this change. According to a survey conducted by the Workgroup for Electronic Data Interchange, more than half of the 1,100...

Opportunities for Private Companies to Disrupt Healthcare

June 10, 2015
Christal White

Death and taxes used to be the only guarantees in life, but like it or not, the U.S. government has over the last few years introduced a third guarantee in American lives: healthcare. The healthcare industry is facing an incredible amount of disruption through its ongoing transformation. Rather...

ICD-10 Training

May 19, 2015
Michael Alfonsi

This blog post is the second in a series of four over the implementation of ICD-10. The increased level of specificity from the latest iteration of the ICD healthcare classification system presents its share of challenges for physicians and healthcare providers. Most physicians are used to...

How Rural Hospitals Can Find Support with BPO Solutions

October 7, 2014
Vincent Vallejo

Small, rural hospitals all across America are facing detrimental plights in a strained changing healthcare landscape. According to media reports, more than two-dozen such hospitals have closed since 2013. While the problems associated with each hospital differs with each location, many of the...

National Health IT Week: Healthcare Providers Can Encourage Financial Engagement

September 16, 2014
Vincent Vallejo

This week, September 15-19 is National Health IT Week. This initiative is a collaborative forum and virtual awareness week that assembles key groups dedicated to working together to advance health through the best use of information technology. Healthcare reform is not possible without system-wide...

Biggest Cost Issue in Healthcare? Reduce Write-Offs with Smart BPO

July 17, 2014
Vincent Vallejo

Healthcare is a complicated business. Hospitals can lose money for a number of reasons: lower surgical volume, increased expenses associated with new procedures or new technologies, and from debt write-offs. Reducing write-offs, in particular, can make a huge difference. When a healthcarecenter...

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