How our customers are using Exela products and services to improve their business
Customer Stories
How our customers are using Exela products and services to improve their business
South Carolina Department of Revenue Saves £2.25Million Annually
The South Carolina Department of Revenue administers revenue processing of more than £13.5 billion annually, collecting 93.4% of the state’s general fund. The department was looking to overhaul existing manual paper processes. The current data entry platform was near end-of-life, and despite the amount of money coming in, they were downsizing the facility. The aging workforce necessitated seasonal staff support which resulted in a steep learning curve and staffing difficulties.
Alabama Department of Revenue Saves £3.8 Million Annually
The Alabama Department of Revenue (ADOR) collects over $9.2 billion annually. However, it was bogged down by tedious and inefficient manual paper processes. To add to this, staffing issues lead to a substantial backlog. The agency needed to do something quickly to prevent it from drowning in paperwork.
Large Hotel Chain Migrates Paper Invoices & Payments to Electronic Format
A large hotel chain, burdened by the number of paper invoices along with rising postage costs, needed to find an electronic solution – and quick! To increase efficiency, reduce DSO and processing costs, they decided to adopt an electronic format for their invoices.
Mortgage & Paperless Origination
One of America's largest, most progressive mortgage companies was faced with the challenges that came with significant growth and increased document volume. The manual, paper-based system they were using was not only time-intensive, but also impeded customer service delivery.
Client Improves Payment Processing Operations
This client sought to improve the reliability, efficiency and flexibility of its payment processing operations by consolidating multiple platforms into a single mixed document system. While processing volumes over a six-day week (Monday through Saturday) averaged 15,000 invoices per day, the new system would have to handle peak volumes of up to 50,000 payments daily, and also be capable of absorbing 100% of the processing should one of the facilities go down during a disaster.
Largest US Financial Bank Streamlines its Letter of Credit Processing in Multiple Countries
Panic ensued when the largest US financial bank discovered that its legacy system was not compliant with IT security standards. With multiple legacy solutions and providers, the biggest challenge was convincing the client that a single vendor could manage the integration while deploying the new solution.
American AUto Finance Company Streamlines Auto Loan Process
An American auto finance company wanted to reduce the amount of time it took to make credit decisions. Existing operations relied on manual processing, taking two to three days to process each credit application before making a decision about the loan.
Statement Solutions Offers Membership Card Printing to USA National Auto Club
With two providers, one for printing and one for production of membership cards, this client in the USA was unable to make uniform changes across all of their critical communications in a timely fashion. Moreover, communicating changes to two different providers was becoming increasingly difficult and time consuming.
Daimler Trucks Goes Paperless with Vendor Web Portals
Prior to the upgrade of Daimler Trucks North America’s (DTNA) existing SAP ERP platform, invoices and payments were being processed manually. This manual system was inefficient, leading to DTNA analysts spending countless hours on making phone calls, sending emails, confirming receipts, researching missing data, and routing paper to and from vendors.
American Auto Finance Company Increases Productivity
A US auto finance company had previously engaged SourceHOV to print and distribute several types of communications: collection letters, repossession notices, and other letters, in addition to dealer reports which were to be printed and shipped overnight to over 4,500 locations in the USA. However, dealers now wanted to receive reports sooner and requested access to manipulate data. Postage costs were also a concern.