Featured Stories

  • "We look forward to continuing our relationship with Exela for years to come. The contingency, success fee-based engagement has provided an extremely positive, financial bottom-line return, while requiring minimal staff time on our part…"

    Academic Health System, USA
  • As well as BancTec’s established presence and credentials in the UK lending sector, its system is a perfect match for our own technology in terms of functionality, compatibility with our .net/SQL environment, and most importantly, configurability.

    Chief Executive Officer
    Pepper UK
  • This is a very important project. We are very pleased with the service Exela have provided.

    Director of Banking
    Large UK Government Department
  • Exela was highly professional in its project management, delivery, and support during delivery, and the project was implemented on time and in budget.

    Spokesperson
    Major Airline
  • My experience to date of Exela can be summed up as ‘impressive’. They are passionate about their work and always willing to go the extra mile. I would recommend Exela to other companies.

    Digital Marketing Director
    Open University Worldwide
  • Exela put together a system for us, tailored around our existing processes; something nobody else could provide.

    Service Implementation Manager
    New Charter Group
  • The transition of service was seamless, all SLA’s are being met and we are already enjoying cost benefits from the service outsource.

    Operations Manager
    Major Irish Bank
  • Our relationship with Exela has been a trusted partnership since 2011. Strong and regular engagement from Exela senior management, flexible and reliable execution of services and an open and transparent way of working have been pivotal in the building of the relationship.

    Head of Operations
    Major UK Bank

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Public Sector - South Carolina Department of Revenue

South Carolina Department of Revenue Saves £2.25Million Annually

The South Carolina Department of Revenue administers revenue processing of more than £13.5 billion annually, collecting 93.4% of the state’s general fund. The department was looking to overhaul existing manual paper processes. The current data entry platform was near end-of-life, and despite the amount of money coming in, they were downsizing the facility. The aging workforce necessitated seasonal staff support which resulted in a steep learning curve and staffing difficulties.

PRODUCT(S)/SERVICE(S)
Mailroom Services

Public Sector - Alabama Department of Revenue

Alabama Department of Revenue Saves £3.8 Million Annually

The Alabama Department of Revenue (ADOR) collects over $9.2 billion annually. However, it was bogged down by tedious and inefficient manual paper processes. To add to this, staffing issues lead to a substantial backlog. The agency needed to do something quickly to prevent it from drowning in paperwork.

PRODUCT(S)/SERVICE(S)
Mailroom Services

Hospitality - Large Hotel Chain

Large Hotel Chain Migrates Paper Invoices & Payments to Electronic Format

A large hotel chain, burdened by the number of paper invoices along with rising postage costs, needed to find an electronic solution – and quick! To increase efficiency, reduce DSO and processing costs, they decided to adopt an electronic format for their invoices.

Banking - Mortgage

Mortgage & Paperless Origination

One of America's largest, most progressive mortgage companies was faced with the challenges that came with significant growth and increased document volume. The manual, paper-based system they were using was not only time-intensive, but also impeded customer service delivery.

PRODUCT(S)/SERVICE(S)
BancHub

Financial Transaction Services - BancTec - Payment Processing

Client Improves Payment Processing Operations

This client sought to improve the reliability, efficiency and flexibility of its payment processing operations by consolidating multiple platforms into a single mixed document system. While processing volumes over a six-day week (Monday through Saturday) averaged 15,000 invoices per day, the new system would have to handle peak volumes of up to 50,000 payments daily, and also be capable of absorbing 100% of the processing should one of the facilities go down during a disaster.

Finance & Accounting - BancTec - US Financial Bank

Largest US Financial Bank Streamlines its Letter of Credit Processing in Multiple Countries

Panic ensued when the largest US financial bank discovered that its legacy system was not compliant with IT security standards. With multiple legacy solutions and providers, the biggest challenge was convincing the client that a single vendor could manage the integration while deploying the new solution.

PRODUCT(S)/SERVICE(S)

Enterprise Information Management

Automotive - Auto Finance Company

American AUto Finance Company Streamlines Auto Loan Process

An American auto finance company wanted to reduce the amount of time it took to make credit decisions. Existing operations relied on manual processing, taking two to three days to process each credit application before making a decision about the loan.

PRODUCT(S)/SERVICE(S)

Automotive - National Auto Club

Statement Solutions Offers Membership Card Printing to USA National Auto Club

With two providers, one for printing and one for production of membership cards, this client in the USA was unable to make uniform changes across all of their critical communications in a timely fashion. Moreover, communicating changes to two different providers was becoming increasingly difficult and time consuming.

PRODUCT(S)/SERVICE(S)
Print and Mail

Automotive – Daimler Trucks

Daimler Trucks Goes Paperless with Vendor Web Portals

Prior to the upgrade of Daimler Trucks North America’s (DTNA) existing SAP ERP platform, invoices and payments were being processed manually. This manual system was inefficient, leading to DTNA analysts spending countless hours on making phone calls, sending emails, confirming receipts, researching missing data, and routing paper to and from vendors.

PRODUCT(S)/SERVICE(S)
Accounts Payable Processing

Automotive - Business Communication Services

American Auto Finance Company Increases Productivity

A US auto finance company had previously engaged SourceHOV to print and distribute several types of communications: collection letters, repossession notices, and other letters, in addition to dealer reports which were to be printed and shipped overnight to over 4,500 locations in the USA. However, dealers now wanted to receive reports sooner and requested access to manipulate data. Postage costs were also a concern.

PRODUCT(S)/SERVICE(S)
Print and Mail
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Customer Stories | Page 5 | Exela

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