How our customers are using Exela products and services to improve their business
Customer Stories
How our customers are using Exela products and services to improve their business
Manufacturer Goes Paperless Streamlining Operations & Improving Vendor Satisfaction
The world’s largest commercial vehicle manufacturer had heard about the benefits of paperless AP systems, but migrating seemed to be a challenge. However, in order to improve supplier satisfaction, they needed to modernise their systems now.
Leading Auto Parts Retailer Utilises Proof-of-Delivery & Accounts Receivable Solutions
A leading auto parts retailer in the USA was finding it difficult to keep up with the requisite co-mingling of proof-of-delivery (POD) documents while dealing with their monthly customer statements. The retailer was soon overwhelmed by the high processing volumes and realized that there would be a negative impact on cash flow despite using their in-house POD solution.
India Operations Achieves Major Accounts Payable Transformation
An American multinational food and beverage corporation, headquartered in New York, was experiencing issues from its existing accounts payable (AP) system consisting of manual invoice handling and paper-based processing. The error-prone process created lengthy processing times, traceability issues, missing documents, and duplicate invoice submissions. Additionally, the limited and costly storage of the paper documents created a problematic manual document retrieval process. It was clear that the existing system was costly and difficult to manage. It was time for a significant overhaul.
SourceHOV Services Helps Leading Healthcare Payer Process Claims
A leading American healthcare payer employed an existing claims processing system that became overtaxed from handling more than 8,000 claims per day. The strain on the system adversely affected turnaround times and accuracy rates. The client spent an average of six days processing a claim, with an accuracy rate of only 95%.
Business Communication Services
An American healthcare company’s new member handbooks were bulky, hard to read and changes were difficult to manage internally. Labour-intensive production was costly and they lacked the ability to personalise information to meet the USA National Healthcare Reform requirements. To add to their list of issues, changes and variations in individual policies were frequent and required rapid release schedules. Content changes too required costly and time-consuming development efforts.
Health Insurance Company Improves Paid Claim Accuracy
This large American health insurance company was expanding its regional and national market system, when they found that they had an issue in their claims processing. They needed to ensure that all initial claim payments were remitted to all providers—the first time! At the same time, they realized that they could minimise administrative costs and manual intervention if they partnered with the right organisation.
Claims Processing
As one of the largest healthcare payers in the US, this client had used multiple firms for claims support. This resulted in divergent processes, multiple forms, and multiple, disjointed systems. Inconsistencies also fueled rising costs and productivity/accuracy concerns.
Mailroom Services for Insurance Company
Faced with an increasingly competitive market, this healthcare insurance company needed a way to lower operational costs, improve customer service, and provide faster turnaround times in distribution of mails received.
American Supermarket Operations Overhaul
A Fortune 500 supermarket chain and manufacturer, with over 3,640 stores and facilities, processes more than £1.5m in payable invoices annually. Their existing operations relied on cumbersome manual processing of paper invoices, resulting in inefficiency and frequent errors that led to missed or duplicate payments.
State Courts Save £1.7 M Annually
The District, Trial, Appellate, and Supreme Courts in this US state handled more than seven million newly filed cases annually, but were hindered by the traditional legal record logistics and management processes. Retrieving case files efficiently was a nightmare due to storage limitations, access credentials, and a large employee turnover. To complicate matters, training and staff limitations were also an issue.