How our customers are using Exela products and services to improve their business
Customer Stories
How our customers are using Exela products and services to improve their business
Large Healthcare Insurance Company Manages Complex Claims Utilizing PCH Technology
A large American health insurance company experiencing accelerated growth needed to find a better way to manage the claims they were receiving. Burdened by administrative costs and manual intervention requirements, they needed to quickly improve their processes and provider engagement.
American Automated Pill Dispensing Technology Provider Utilizes Multi-Vendor Services to Save Time & Money
An American automated pill dispensing technology provider outgrew its capability to provide cost-effective 24x7 service to its client base. In addition, high turnover led to problems with customer satisfaction.
Concentra Utilizes BancPay – Financial Transaction Services
Focus on improving customer service and patient care led Concentra to evaluate cost saving measures throughout the company. After evaluating their processes, they found that they really needed an accounts payable solution that would optimize the AP business process, and provide increased visibility and workflow capabilities to integrate 308 facilities.
American Retail Organisation Utilises HR Record Management Solutions
This American retail organisation’s expansion placed a huge strain on their internal Human Resources (HR) department’s ability to increase the efficiency and quality of their services to employees. Managing and storing paper-based employee files presented a daunting task to the HR department as the number of storefronts continued to multiply. In particular, they were struggling with the ongoing recertification of expired employee documents and the ability to generate timely reports for auditors.
US State Department, Consular Affairs VISA Case File Digitisation Services
The US State Department Consular Affairs unit had an immediate requirement for the on-site digitisation of historical VISA case files. The state had a mandate to move to a paperless process for VISA application intake and adjudication. Unfortunately, the agency lacked the staff, equipment, and processing capability to manage this task without a partner to help.
Document Management Services for Government Services Canada
Public Works and Government Services Canada (PWGSC) was faced with declining business opportunities and staff reduction at its location in Matane, Quebec. In order to save jobs and build a new, stronger organisation, PWGSC sought to transform its business model by offering shared services in the areas of document imaging, processing and long-term digital archiving.
Austin Catholic Diocese Utilises Document Management Services to Preserve Precious Memories
The Roman Catholic Diocese of Austin includes 125 parishes or faith communities in 25 counties in Central Texas, US. Nearly 115,000 Catholic families live in this diocese. After Hurricane Katrina’s devastation, the Most Reverend Gregory Aymond, then Bishop of Austin, implemented a records project to preserve the sacramental documents for each parish. This activity would protect against the decay of paper records over time, including any accidental destruction resulting from a disaster.
Montage Hotels & Resorts Automates AP Process
Montage Hotels & Resorts in the USA was working under a classic, decentralised accounts payable structure in which each property processed their payables on-site. There was one AP clerk at each hotel, each received invoices at individual locations and manually keyed in the information from the invoices. It was clear that Montage needed an integrated, centralised AP process in order to increase efficiency.
Brinker International Utilises Financial Transaction Services
As a result of its expansion, Brinker International, a recognised leader in the casual dining industry in the USA, was faced with high labour costs associated with handling over 200,000 paper invoices per month from over 1,600 restaurant locations across the USA.
Large Global Banking Organisation Utilises Financial Transaction Services
This company is one of the largest loan originators and servicers in America. It sought a business partner to deliver on three critical areas for its national Home Loan and Insurance Division.