How our customers are using Exela products and services to improve their business
Customer Stories
How our customers are using Exela products and services to improve their business
The leading Irish bank was drawn to a strategic offering for payments processing from SourceHOV for a shared service within Ireland.SourceHOV had already established a strong in-country operational capability with a payments processing outsource for another client, and which presented a low risk solution to the bank.
Pepper UK, the mortgage servicer formerly known as Oakwood Global Finance, has appointed SourceHOV to provide a new front-end loan origination portal to integrate with Pepper’s existing technological offering.
The client is a multinational metals and mining corporation with headquarters in London. It operates a UK Private Medical Insurance (PMI) employee benefits scheme administered and funded by a trustee. They have been SourceHOV clients since 1995.
The leading UK university provides high quality remote education. Its qualifications and learning materials are applicable to a wide variety of learning environments and audiences. Approximately 250,000 people are currently studying with the university, including 16,000 outside the UK and 71% in full or part-time employment.
The client provides businesses with technology, data and advisory solutions to improve debt liquidation and the fair treatment of consumers in financial arrears. It was a young company wanting to innovate in the insolvency marketplace and required a partner to minimise their own investment by leveraging the partner’s assets and capabilities.
The client was established to facilitate the orderly management of the closed mortgage books of a number of Financial Service providers to maximise value for taxpayers, while ensuring that the companies continue to treat customers fairly, deliver consistently high levels of service and support those customers facing financial difficulty.
Tackling a Multimillion Pound Billing Backlog & Staff Shortages
This medical centre is recognised as a leader in women’s health and maternity services in the USA. With the coding backlog growth expanding monthly, the health system struggled to find and retain credentialed coders in the local vicinities of its hospitals. With cash flow becoming an issue, they recognised that a number of challenges existed.
American Pathology Lab Returns to Positive Cash Flow
This American subspecialty pathology lab provider quickly adapted to the trend that early detection and higher accuracy in diagnosis were the key components of improved healthcare. The organisation recognized the need for an improved, yet cost-effective solution for their coding needs that utilised credentialed coders.
Health System Comprising 4 Hospitals & 1,140 Beds Relieves Ongoing Staffing Challenges with International Coding Resources
Due to the volume and size of this regional provide in the USA, locating, and employing a sufficient number of credentialed coding resources was an ongoing challenge. In addition, while utilising an outside firm, the health system department suffered from poor performance and quality issues related to the resources provided by their current coding staffing firm.
Auto Injury Solutions
Auto Injury Solutions (AIS) had concerns over the quality, turnaround times, and security of previous vendors who processed their “Demand Packages”. The AIS administration was interested in a cost-effective solution for their reverse coding claim needs which utilised credentialed coders as well as improving on the performance, security, and infrastructure provided by the previous vendor. In addition, AIS recognized the value of consolidating vendors to improve efficiency.