Fracking Boom Could Create New Opportunities for BPO

March 25, 2014
Michael Alfonsi

Hydraulic fracturing, or fracking, is the process of extracting natural gas from shale rock.Fracking allows drilling firms to access difficult-to-reach resources of oil and gas once unreachable with conventional technologies. In addition, innovative three dimensional imaging allows scientists to...

BancTec Awarded Aflac 2013 Technology Partner of the Year Award

March 21, 2014
Sue Barnhill

BancTec has been selected as Technology Partner of the Year for 2013 by Aflac, the largest provider of supplemental insurance in the United States. Aflac made the announcement at its annual awards banquet, honoring BancTec with the award and citing the company’s exceptionalBPO services and bottom-...

Should Organizations Be Concerned about Cloud Security?

March 11, 2014
Michael Alfonsi

Cloud computing and cloud storage are here to stay. It’s the new reality of doing business in a digital environment. While much is being made of the cloud, the concept is simple. When an organization uses the cloud, they are opting for the convenience ofvirtualized data storage hosted by a third...

10 Predictions for BPO’s State of the Union in 2014

January 28, 2014
Michael Alfonsi

To be an effective business process outsourcing company, it’s necessary to stay ahead of the trends. Before President Obama gives his fifth state of the union address tonight, I want to share my own predictions and thoughts for the coming year as it relates to the state of BPO. 1. It’s all about...

2014 Could Be a Great Year for the Airline Industry and BPO Solutions

January 7, 2014
Nick Loy

Despite a rocky decadefor the airline industry, 2013 was a good year. And this year could be the best year ever. The International Air Transport Association said it expects global airlines to earn a net profit of $19.7 billion in 2014 on revenue of $743 billion. If that occurs, it will be the...

Technology Trends for 2014: All About the Cloud

December 31, 2013
Michael Alfonsi

Smart companies want to be on the cutting edge, not because of empty “first adopter” bragging rights, but because new efficiencies exist with new technologies. In 2014, as cloud-based technologies develop,business process outsourcing companies can utilize these efficiencies for greater impact in a...

Smart BPO: Moves Like a Chess Champion

November 22, 2013
Christal White

This past week, the World Chess Championship was held in Chennai. Norwegian prodigy Magnus Carlsen challenged the older veteran Viswanathan Anand for the title. In over a hundred years, there have only been 15 world champions. After a set of decisive wins in rounds 5 and 6, and one draw in the 10th...

The Koan of Business Process Outsourcing

November 12, 2013
Christal White

In the Zen Buddhist tradition, a koan is a paradoxical anecdote or riddle used to provoke enlightenment. The word is Japanese in origin and literally means “matter for public thought.” The purpose of a koan is not necessarily to arrive at an answer. Instead, it should inspire mindful introspection...

How BPO Can Save the Mortgage Recovery from a Mountain of Paperwork

August 27, 2013
Nick Loy

The economic downturn and the declining housing market have been closely linked. And while the recent increase in home values has been good for the economy, it could also mean an end to the record-low interest rates. Freddie Mac, the Federal Home Loan Mortgage Corporation, announced that the...

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