Use AP Automation to Give Your Customers More

In a fast-paced business landscape, staying ahead of the competition requires more than just offering a great product or service. It's about providing exceptional customer experiences that set your brand apart. And one often overlooked aspect of this equation is the efficiency of your internal processes. This is where accounts payable (AP) automation comes into play. 

In this blog, we'll explore how AP automation can not only enhance your operational efficiency but also help you deliver more value to your customers.

 

 

Accounts Payable in Simple Terms

AP automation, also known as accounts payable automation, entails the digital handling of accounts payable procedures through technological means, as opposed to traditional manual methods. This approach has brought about a paradigm shift in how businesses manage and settle their invoices.

It is a technology-driven solution that streamlines and automates the entire accounts payable process. This includes tasks such as invoice processing, data entry, approval workflows, and payment management. By replacing manual, paper-based processes with automation, businesses can achieve significant benefits, which ultimately lead to customer satisfaction. A smart AP automation solution such as Exela’s, will help you save more time while improving visibility and accuracy in the entire process. 

 

Benefits of AP automation

1. Be accurate every time – One of the primary advantages of AP automation is its ability to reduce human error. Manual data entry is not only time-consuming but also prone to mistakes.

These errors can result in delayed payments, double payments, or incorrect billing, all of which can negatively impact your relationships with suppliers and, by extension, your customers. Processing through a smart AP automation system ensures that invoices are processed accurately, leading to smoother, quicker operations and a more reliable service for your clients.

 

2. Eliminating bottlenecks for faster processing – Customers today expect speedy service and quick responses to their inquiries. Automating your accounts payable accelerates invoice processing and approval workflows by eliminating bottlenecks associated with manual tasks. It also helps you free up time for your staff to concentrate on more important activities.  

This means you can pay your suppliers on time, avoid late fees, and maintain the smooth flow of goods and services to your customers. 

 

3. Instant visibility – Customers appreciate transparency and you can provide real-time visibility with smart automation solutions. 

Be it the status of invoices, payments or financial data, automating accounts payable can give you instant visibility into the process. This transparency not only helps in resolving any billing or payment inquiries promptly but also builds trust with your customers. They know they can rely on you to provide accurate and up-to-date information.

 

4. Enhance supplier relations – Your suppliers are integral to your operations, and their satisfaction directly impacts your ability to meet customer demands. 

AP automation can help you build stronger relationships with your suppliers by ensuring prompt payments and efficient communication. Happy suppliers are more likely to provide better terms, which can translate into cost savings that you can pass on to your customers and long term working relations.

 

 

So, if you're looking for a way to give your customers more, consider the transformative power of AP automation.

AP automation is a powerful tool that can significantly enhance your operational efficiency, improve accuracy, and reduce costs. Ultimately, this translates into a better customer experience, making your brand more attractive and reliable.

While product quality and customer service are paramount, the efficiency of your internal processes should not be underestimated. Incorporating AP automation into your business strategy is not just about staying ahead of the curve; it's about staying ahead in the hearts and minds of your customers.

It's not just an investment in your internal processes; it's an investment in the future of your business and your customer relationships. If you are looking to enhance your accounts payable process, get in touch and we will help answer your questions. 

Discover how Exela's AP automation solution helped a large manufacturer achieve improved payment accuracy and a 96% invoice digitization process. Read the full AP automation case study!