Issue Tracking
Unified platform for internal/external service requests.
Multi-ticket workstream minimizes backlogging.
Compatible with numerous database management systems.
总览
Exela offers an IT service management platform that helps system users log issues and assistance requests and have these items addressed with minimal interruptions to IT service. Additional product maintenance and development features together create an end-to-end solution for product development and enhancement.
Comprehensive issue tracking, audit trails, and reporting capabilities enable efficient service processing with full workflow visibility. A configurable architecture and role-based access control system allow Exela’s issue tracking platform to serve the needs of any team and any development project.
Flexible Configurations
Customize approval chains, user access, and SLA parameters to ensure the system works exactly as you need it to.
Escalation Management Tools
Improve the speed of issue resolution with automated escalation features, scheduled due dates, and an alert system that keeps assignees accountable.
Document Repository
Share information between users, either by the notes and messaging function, or through uploading documentation. The integrated repository stores all relevant documentation for easy access and retrieval.
Complete Audit Trails
Benefit from full process visibility using the integrated dashboard that provides a high-level view of product development, issues, and resolution pathways, or drill down into specific issues to identify bottlenecks and manage escalations.
探索解决方案
Digital Now是整合在单个云托管平台上的一套解决方案，旨在加速您的数字化转型。借助可快速部署的企业软件和经验丰富的专家团队，您可以更好地开展业务。
Exela智能办公室是一套相互连接的工作场所技术和服务。了解业务流程自动化工具如何改善您的员工和访客体验，优化空间和能源使用并简化日常流程。