Contact Center Services
Combining state-of-the-art technology with highly-trained CSRs for exceptional service.
- Providing call center solutions since 1963.
- 99.95% system uptime.
- 85% of calls answered within 3 seconds.
- Highly-trained, professional staff.
- Extensive service offerings.
总览
Exela understands the critical role call centers can play as the first point of contact with your business. Our call centers are an extension of your business, and responsive to your priorities.
Exela operates an extensive network of call centers with integrated omni-channel capabilities, cloud-based telephony, 100% call recording, and multilingual staff that uphold the highest standards of quality and customer satisfaction.
Sample Service Offerings
- Inbound and outbound services.
- Welcome calls.
- Appointment scheduling and reminders.
- Customer satisfaction and retention.
- Help desk services.
- Switchboard services.
- Telesales and cross-selling.
Professional and Proficient CSRs
Exela’s CSRs are hired based on a strict set of requirements and undergo rigorous training to ensure they provide best-in-class service. We also place an emphasis on cross-training for specialty skills to ensure consistent availability of fully trained personnel for every position.
Performance Monitoring and Reporting
In-depth tracking and reporting provides greater transparency and encourages continual growth and optimization. Configurable dashboards allow team leaders and upper management to monitor performance in real time, allowing them to identify potential issues and implement necessary changes as needed.
Available Reports Include
- First call resolution.
- Customer satisfaction.
- Health of quality report.
- Weekly observation.
- Training needed identification.
- Weekly SLA reporting.
探索解决方案
Digital Now是整合在单个云托管平台上的一套解决方案，旨在加速您的数字化转型。借助可快速部署的企业软件和经验丰富的专家团队，您可以更好地开展业务。
Exela智能办公室是一套相互连接的工作场所技术和服务。了解业务流程自动化工具如何改善您的员工和访客体验，优化空间和能源使用并简化日常流程。