Fortune 500 supplemental insurance company faced serious mailroom challenges that were hampering business development. Millions of pieces of inbound mail were being processed daily through a people-based, labor-intensive workflow. Time sensitive mail and correspondence was often delayed due to a lack of process visibility and accountability. Inefficiencies in the mail processing workflow were also having a negative impact on call center volumes and overall turnaround times.
Exela overhauled the insurance company’s entire mailroom process to streamline claims, payment, and remittance processing. Legacy systems were replaced with a new technology stack that reduces staff, boost efficiency, and enables the future expansion of the system.
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PCH Global improves auto-adjudication, shortens cycle times, and enables bidirectional communication
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Digitization and data extraction from all incoming documents
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Mobile claims submission portal
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Premium payment reconciliation
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Additional opportunities for robotic process automation
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Improved claims processing service levels
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30% reduction in costs
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Same-day payment processing
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Reduced reconciliation time
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Accelerated deposits
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Extended payment hours
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Increased transparency
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Enhanced client experience
