Claims Processing & Adjudication
Omni-channel claims ingestion.
Automated high-volume data capture and routing.
Efficient processing through clean claims enablement.
Reduced resubmission and follow up.
Overview
Upgrade your claims processing by unifying data from all incoming communication channels, performing pre-submission checks to create clean claims, and intelligently routing claims for optimal processing using systems capable of intelligent decisioning.
Exela’s PCH Global is a powerful digital exchange platform for the insurance industry that provides a single point of access for claims management, correspondence, and payments.
Through digitization and automation, PCH Global provides a claims revenue cycle solution that is capable of handling multiple payers, improves first pass accuracy across all payers, provides visibility and tracking of claims status, and provides digital collaboration with payers to accelerate cycle times and reduce DSO.
PCH Global’s claims processing infrastructure, certified by HiTrust, streamlines the flow of information for healthcare providers by supporting digital submission of claims, health records, payments, and correspondence, the platform enables automation, streamlining all aspects of the revenue cycle claims billing, payments, and revenue integrity.
Universal Gateway
Capture claims at the point of service, from any channel (paper, email, fax, mobile apps, digital portals, and EDI), with translation to location-based language. Ensure the most accurate and efficient compliance and payment processing services, using intelligent intake, extraction, and data enhancement tools.
Appeals & Denials Management
Our system applies business rules to produce clean claims, both prior to submission and during pre-adjudication. This helps prevent denials and resubmissions, reduce print, mail, and call volumes, and increase auto-adjudication rates so that we ultimately increase member and provider satisfaction.
Intelligent Decisioning
Relevancy tools automatically route documents and claims for appropriate reconciliation. A comprehensive review process reduces downstream manual processing.
Automated Processing
Strategic use of robotic process automation helps to increase auto-adjudication rates, improve processor claims per hour, and reduce pended claims and number of edits.
