Mail Services and Mailroom Management

Custom Mailroom Management System

Mail Service

Exela's mailroom technology provides a convenient, innovative, and cost-effective approach to mailroom management, with the flexibility of a mail organization system that merges physical and electronic communications delivery. Simplify every aspect of your mail system with our web portal, and enjoy the benefits of our mailroom services that help top, global businesses succeed.

Decrease processing times

Reduce operating costs

Increase security

Additional Cost Savings

Reduce postage costs and cycle times by presorting and organizing mail in zip code order to qualify for USPS tier qualification and work-sharing discounts.

Digital Mailroom

Transform traditional mail into an entirely paperless, digital mail solution that is searchable, shareable, and secure. Digital Mailroom can support your business as a parallel process to traditional mail services.

Enhanced Security

We uphold the highest standards of confidentialityin our mailroom management systems to ensure that mail is delivered to the proper recipients and only accessible to them. Our mail screening services detect dangerous and suspicious items before they get to their destination.

Return Mail & Address Cleansing

We offer onsite and offsite secure document capture, address search and update, and post-process document management that dramatically reduces undeliverable mail volume.

Process Optimization

Our mailroom technology will refine your mail process with mail  services like these: mailpiece design; lost funds recovery; fleet right-sizing; contract negotiations; inventory optimization, and facility and workflow assessment, refinement, and integration.

Mail Services
Industry Credentials

A Smart Office to Outsmart Business Disruption

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A Smart Office to Outsmart Business Disruption
Blog Content

As of April 2, 2020, COVID-19 has infected 956,588 people and killed 48,320[1]. Hoping to contain the spread, the World Health Organization declared a “pandemic,” leading myriad companies to institute remote work. Many companies were unprepared. Even those with existing remote infrastructure were not necessarily ready for a scenario in which literally no one is in the office.

Nevertheless, Exela remains optimistic this great remote-work experiment will succeed. That’s because solutions ensuring business continuity even with no one in the office already exist. In fact, they’re integral to Exela’s Smart Office suite of solutions, which many of our customers had already been using prior to the pandemic. Smart Office automates a variety of office processes, enhancing efficiency, productivity, and security and setting the scene for seamless remote work. Exela’s Smart Office is comprised of a selection of data-driven solutions--some front-office, some back-office, all of which are aimed at creating and supporting a more efficient, productive, and sustainable workplace. These include, among others:

  • Digital Mailroom, which transforms paper mail into digital format, securely routing it to its intended recipient(s) anywhere with an internet connection.
  • PrintShop, which prints and copies documents remotely on-demand and securely routes them to their intended recipients.
  • Intelligent Lobby, which eliminates the need for staffed reception spaces and allows office access without unnecessary, and risky, interaction.

Over the next several days and weeks to come, we will be addressing these and other Exela Smart Office solutions and how they can help your office retain business continuity in these uncertain times. As you work through the current global crisis, please be aware that the best remedy currently known for COVID-19 is prevention. Here are the CDC’s best practices for prevention. And please do not hesitate to contact us at covidresponse@exelatech.com, and let us know if we can assist you in any way.

[1]  https://coronavirus.jhu.edu/map.html

Author Name
Lauren Cahn
Date
Hashtag(s)
#SmartOffice
Mark as Featured
Yes
Industry Solutions
Health Information Management
Media & Publishing
Intelligent Lobby
Mail Services
PrintShop

Mail of the Future

Case Study Featured Content

Major high tech company benefits from a unified shipping, receiving, and mail solution serving the entire flagship campus.

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Digital Mailroom
Features & Benefits
CHALLENGE:

A giant in the high tech industry was undergoing a multi-billion dollar renovation to create a collaborative campus environment. Exela was tasked with transforming the end-user experience for mail and logistics services campus-wide. The solution provided had to be hosted on Azure.

SOLUTION:

Exela’s technology-enabled solutions deliver the first-in-kind, end-to-end user experience revolutionizing traditional onsite mail and logistics services. The system included a one-stop customer portal (accessible via web portal and mobile app), Digital Mailroom, Intelligent Lockers, a white-glove service counter, robotic couriers, Exela’s shipping and receiving tool, our fulfillment platform with inventory management capabilities, and other equipment upgrades.

BENEFITS:

  • Customer portal provides improved visibility and control

  • Detailed analytics and reporting capabilities

  • Increased convenience and system flexibility

  • Ability to handle greater volumes at higher speed

  • Enhanced user experience

Hashtag(s)
#technology
Industry Solutions
High Tech
Operations
Mail Services
Fulfillment

Digital Mailroom Provides Significant Value for Major Telecom

Case Study Featured Content

The transition from physical to digital mail service had a significant impact on operational efficiency and mobile employee support at a large telecom company.

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Telecommunications
Features & Benefits
CHALLENGE:

A major telecom company with a high percentage of mobile workers was struggling to run an agile mail operation across the 100+ floors at their corporate headquarters and another 85 mailroom locations. The company was interested in reducing costs and delivery times, managing mail for its remote workforce, and improving chain-of-custody tracking for important legal documents across multiple key departments.

SOLUTION:

Exela’s Digital Mailroom (DMR) solution was a natural extension to the staffing and support services that were already being provided to this customer. DMR includes mail intake, sorting, scanning, information extraction, routing and data storage. These services had a marked impact on the customers operations, which created a less expensive and more productive mail handling process, better custody tracking and audit capabilities, and an improved user experience for remote workers.

BENEFITS:

  • Office of the President: Reduced onsite labor demand by 255 minutes per day

  • Legal Correspondence Group: Reduced onsite labor demands by 45 minutes per day

  • Subpoena Group: Reduced onsite labor demands by 55 minutes per day

  • Unified web portal increased overall employee convenience

  • Improved risk mitigation through secure, digital mail

  • Significant postage savings due to mobile workforce receiving digital mail

Hashtag(s)
#digitaltransformation
Industry Solutions
Telecommunications
Mail Services
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