Issue Tracking
Unified platform for internal/external service requests.
Multi-ticket workstream minimizes backlogging.
Compatible with numerous database management systems.
Overview
Exela offers an IT service management platform that helps system users log issues and assistance requests and have these items addressed with minimal interruptions to IT service. Additional product maintenance and development features together create an end-to-end solution for product development and enhancement.
Comprehensive issue tracking, audit trails, and reporting capabilities enable efficient service processing with full workflow visibility. A configurable architecture and role-based access control system allow Exela’s issue tracking platform to serve the needs of any team and any development project.
Flexible Configurations
Customize approval chains, user access, and SLA parameters to ensure the system works exactly as you need it to.
Escalation Management Tools
Improve the speed of issue resolution with automated escalation features, scheduled due dates, and an alert system that keeps assignees accountable.
Document Repository
Share information between users, either by the notes and messaging function, or through uploading documentation. The integrated repository stores all relevant documentation for easy access and retrieval.
Complete Audit Trails
Benefit from full process visibility using the integrated dashboard that provides a high-level view of product development, issues, and resolution pathways, or drill down into specific issues to identify bottlenecks and manage escalations.
