Help Desk Services
Smart issue tracking and service routing.
Solutions that offer minimal service interruption.
Integrated document repository for full audit trails.
Overview
In the digital age, if business technology systems go down, so does productivity. It’s vital that your workforce has the support they need to function.
Whether a single user has a technical question or an entire department experiences a software issue, Exela’s help desk professionals will troubleshoot and find an answer. We pair experienced IT professionals with proprietary issue tracking and resolution management software to provide valuable IT support and increase the chances of a first-touch resolution.
Flexible Intake Channels
Open a help desk ticket, track its progress, and receive assistance through the communication channel that you favor. Our systems can process service requests via phone, email, chat, text, or even voice-enabled smart speakers.
Dynamic Issue Tracking
Comprehensive issue tracking within a flexible system architecture that provides complete audit trails and reporting capabilities to enable efficient service processing with full workflow visibility.
Escalation Management Tools
Built-in escalation tools create defined routes for issue and exception processing. Improve the speed of issue resolution with automated escalation features, scheduled due dates, and an alert system that keeps assignees accountable.
