CHALLENGE:
An industry-leading shipping company was grappling with manifest volumes, backlogs, and unnecessarily long cage times. Millions of dollars were being wasted, spikes in demand were causing operational disruption, and they were experiencing customer attrition.
SOLUTION:
By providing both onsite volume response demand and the mobile technology necessary to reimagine traditional manifest processing, Exela was able to introduce automation and superior analytics to cut processing times, reduce staffing demands, and improve customer experience.
BENEFITS:
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Processing times cut in half
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20% staff reduction in the first 6 months - 40% reduction over 18 months
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Improved quality control
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Better customer experience
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Vendor-accessible platform
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Reduced cage operating expense
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