The decommissioning of databases that supply information to the insurance provider’s national corporate data centers required data migration and resulted in the need for multiple database searches across dozens of disparate data centers. This caused offsite direct data capture productivity to drop by approximately 30%. The customer required productivity improvements and the avoidance of errors associated with manual migration.
Exela utilized robotic process automation (RPA) for direct data capture deployment to connect disparate data systems. This solution automates the extraction of all provider information from the customer’s system into a unified spreadsheet for easy lookup. A software bot was deployed to update new provider information daily. All information was uploaded into a single view within the Exela RPA Design Studio interface.
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60% volume direct data capture edit utilized RPA
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35% productivity gain (from 15 claims per hour to 20+)
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Simplified data storage and retrieval
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Reduced workforce demand
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Flexible, scalable bot deployment
