Everest Group PEAK Matrix™ for Banking BPO Digital Capability Platform (DCP) Service Providers 2019

Analyst quote from Manu Aggarwal, Practice Director:

“Much of the banking industry did not foresee the tremendous shift in consumer behavior that occurred with the growing prevalence of technology. Most banks ended up jumping onto the digital bandwagon without a clearly defined vision adopting a piece-meal approach to join the digital race. The industry needs a more holistic approach to digital capabilities bringing together automation, insights, and customer interaction to reap the true benefits of digital banking. Exela’s offerings across payment processing, robotic process automation, and business intelligence help banks overcome their day-to-day operational challenges and optimize costs.”

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