A technology firm with offices worldwide was seeking to revamp their ambassador recruiting and development program. Their main goal was to provide a consistent, exceptional experience across all office locations, including lobby support for remote offices.

Our solution was to provide the company with solutions that addressed their needs related to people, process, and technology. To address their need for people, we implemented our Ambassador Program to deliver white-glove reception and concierge services throughout their global campuses. To strengthen their process, we included standardized training, operations, and communications support. To improve their technology, we installed our Intelligent Lobby solutions, which include: digital kiosks, Intelligent Lockers, and smart speakers for assistance with facilities and conference management.

• Standardized procedures for consistency between offices

• Enhanced visitor experience using innovative technology

• Improved visibility and reporting through our Visitor Management System

• Simplified storage solutions for visitors and employees

• On-demand facilities and conference management services

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A giant in the high tech industry was undergoing a multi-billion dollar renovation to create a collaborative campus environment. Exela was tasked with transforming the end-user experience for mail and logistics services campus-wide. The solution provided had to be hosted on Azure.

Exela’s technology-enabled solutions deliver the first-in-kind, end-to-end user experience revolutionizing traditional onsite mail and logistics services. The system included a one-stop customer portal (accessible via web portal and mobile app), Digital Mailroom, Intelligent Lockers, a white-glove service counter, robotic couriers, Exela’s shipping and receiving tool, our fulfillment platform with inventory management capabilities, and other equipment upgrades.

• Customer portal provides improved visibility and control

• Detailed analytics and reporting capabilities

• Increased convenience and system flexibility

• Ability to handle greater volumes at higher speed

• Enhanced user experience

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